Frequently Asked Questions (FAQ)

1. What is Prime Ocean?

Prime Ocean is an online store dedicated to providing high-quality products with reliable shipping and excellent customer service. We aim to make your shopping experience smooth, secure, and enjoyable.

2. How long does shipping take?

Shipping times vary depending on your location:

• United Kingdom: 7–14 business days

• International Orders: 14–31 business days

Please note that delivery times may vary due to customs processing or peak seasons.

3. When will I receive my tracking information?

Tracking information will be uploaded as soon as possible after your order has been processed and shipped. You will receive an email notification once tracking becomes available.

4. How can I track my order?

You can track your order at any time by visiting our “Track Your Order” page on the Prime Ocean website and entering your tracking number.

5. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, in their original condition, and in original packaging to be eligible for a return.

6. How do I request a return or refund?

To request a return or refund, please contact our customer support team with your order number. Once your return is approved and received, refunds will be processed to your original payment method.

7. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately with photos and your order number. We will arrange a replacement or refund as quickly as possible.

8. Can I cancel or change my order?

Orders can be canceled or modified only before they are shipped. Once an order has been dispatched, changes or cancellations are no longer possible.

9. Do you ship internationally?

Yes, Prime Ocean ships internationally. International shipping times range from 14–31 business days, depending on your location.

10. Will I have to pay customs or import fees?

International customers may be subject to customs duties or import taxes depending on their country’s regulations. These fees are the responsibility of the customer.

11. What payment methods do you accept?

We accept secure payments through major credit and debit cards and other trusted payment options available at checkout. All transactions are encrypted for your safety.

12. Is my personal information secure?

Yes. We take your privacy seriously and use secure technology to protect your personal and payment information.

13. What should I do if my tracking hasn’t updated?

Tracking updates may take a few days to appear after shipment. If your tracking hasn’t updated for an extended period, please contact our support team for assistance.

14. How can I contact Prime Ocean customer support?

You can reach us via our Contact Us (primeoceanstore@gmail.com) page or by email. Our support team aims to respond within 24–48 hours.